Unified Communications as a Service, the abbreviation UCaaS is used. Unified communications refers to all types of voice and data communications, namely:
- IP Telephony
- Video Conference
- Unified Messaging
- Integrated Voice Mail
- SMS
- Fax
- Instant messaging (chat)
- Remote Dial
UCaaS in practice: It is mostly a set of different products that the provider offers to customer through one service. UCaaS is one of the most popular forms of XaaS between small and medium-sized enterprises (SME).
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