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What is UCaaS (Unified Communications as a service)
Unified Communications as a Service (UCaaS) refers to all types of voice and data communications in one service package (eg telephony, email, SMS, instant messaging together from one provider).

Unified Communications as a Service, the abbreviation UCaaS is used. Unified communications refers to all types of voice and data communications, namely:

  • IP Telephony
  • Video Conference
  • Unified Messaging
    • Integrated Voice Mail
    • E-mail
    • SMS
    • Fax
  • Instant messaging (chat)
  • Remote Dial

UCaaS in practice: It is mostly a set of different products that the provider offers to customer through one service. UCaaS is one of the most popular forms of XaaS between small and medium-sized enterprises (SME).

Related terms and methods:

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Last update: 20.10.2016


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