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What is SLM (Service Level Management)
Service Level Management (SLM) includes monitoring and service quality management on the basis of defined quality indicators (SLA) that are among basic key performance indicators (KPI) in the organization.

Service Level Management, the abbreviation SLM is usually used. SLM includes monitoring and service quality management on the basis of defined quality indicators (SLA) that are among basic key performance indicators (KPI) in the organization.

Use of SLM in practice: SLM is one of key components of service management.

Related terms and methods:

Related management field:

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Last update: 29.04.2016

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