Quality Manual is a basic document of a quality management system according to ISO 9001, which collectively describes the quality management system according to this standard in the organization.
Quality Manual contains according to ISO 9001 the basic structure as follows:
- Scope, normative references
- Terms, definitions and abbreviations
- Information about the organization
- Quality Management System
- General requirements
- Documentation Requirements
- Management responsibility
- Personal involvement and management activity
- Customer Focus
- Quality Policy
- Planning
- Responsibility, authority and communication
- Management system review
- Resource management
- Provision of resources
- Human Resources
- Infrastructure
- Work Environment
- Product realization
- Planning of product realization
- Processes relating to the customer
- Design and development
- Purchasing
- Production and service provision
- Monitoring and measuring devices management
- Measurement, analysis and improvement
- Generally
- Monitoring and measurement
- Nonconforming product management
- Data analysis
- Improvement
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