ManagementMania AppMania EduMania JobMania BusinessPages


What is Quality Management
Quality management field includes management methods and analytical techniques, whose subject is quality management. Concepts of quality in organizations are based, in principle, either on norms and standards (international, national or corporate) or on the concept of TQM (Total Quality Management).

”Quality is everyone’s responsibility”

William Edwards Deming

Quality Management This area includes management methods and analytical techniques, whose subject is quality management. Concepts of quality in organizations are based, in principle, either on norms and standards(international, national or corporate) or on the concept of TQM (Total Quality Management). Approaches to quality management also vary among organizations providing services (see service sector) and manufacturing organizations (see manufacturing and industry sector) that produce products. All complex methods and standards of quality management help organizations to set the overall management system to prevent negative phenomena (poor-quality, errors, risks, costs), which are reflected in the outputs of their work. Complex methods are not just about paperwork, how anyone could think of. A common feature is an effort to continuously improve the way how it describes the DMAIC or PDCA improvement cycles.

The perception of the term quality, especially from a customer perspective, is quite different. For services price often does not play such a role as for products. The customer assesses service quality more subjectively than product quality. The customer feels immediately non-quality, because purchase of a low-quality product means for him, of course, a risk of product failure. The result of poorly done service is a risk of default of the subject of this service (e.g. poorly repaired washing machine will probably fail). From the perspective of organizations, quality is equally crucial - the organization can, as a result of poor quality of its products, lose customers or market share. In addition, low quality clearly increases costs. This applies to both, manufacturing organizations and for organizations providing services.

A key positive manifestation of well-established quality management system is increasing customer satisfaction and loyalty.

Quality management as a whole belongs to the competence of Quality Manager.

Management methods and other analytical techniques in quality management are usually focused on improving quality of the final product, reducing errors and on improving overall organization of work.


History of quality management and key milestones are described here.

Quality management methods:

Analytical techniques used in quality management:

Standards and frameworks in a field of quality:

  • ISO 9001 Quality management system
  • ISO/TS 10004:2010 – Quality management system - system – Customer satisfaction – Guidelines for monitoring and measuring
  • ISO 13485 - Medical devices – Quality management systems – Requirements for regulatory purposes
  • ISO/TS 16949 – new quality management system for automotive production and relevant service part organizations
  • QS 9000

Related terms and methods:

Related profession:

Related personalities:

previous next
Did this article help you?
Rating:
Last update: 12.09.2016

Comments

Malcolm Bell about 1 month

Quality is very important and also it is a major thing who represent your product and services and If you are not best in quality so you do not go ahead on their business so always people focus on the quality like UK based essay writing services who is provide the quality work to the students.

Was this helpful?
Rating:
Faria J3 about 1 month

It depends on the situation and the seller should realize that what was the client's requirements. If they need quantity rather than quality then he should serve quantity. But at most peoples are looking for quality rather than quantity and that is also the reason for our essay writing service demand because we realize our client's expectation and then serve their desired requirements.

Was this helpful?
Rating:

Management topic is always an important topic and especially students looking forward to getting their assistance through Ph.D. writers. If they need quality work so nowadays online technology is playing a vital role for providing best to individuals and even many individuals are getting their thesis writing help Pakistan through an online service provider and it is such a best way to get an assistance.

Was this helpful?
Rating:


To enter the discussion you must be signed in

Sign in


Related consulting companiesmore...

+ Add a service
We can do it