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Quality

What is Quality
Quality is a measure of excellence or a state of being free from defects, deficiencies, and significant variations.

Term quality is used in all areas of the organization, manufacturing, engineering, business and the services sector. There are numerous definitions of quality:

  • Business dictionary defines quality as “a measure of excellence or a state of being free from defects, deficiencies, and significant variations“.
  • Joseph M. Juran defines quality as “fitness for purpose”.
  • Philip B. Crosby defines quality as “compliance to requirements”.
  • Armand Vallin Feigenbaum defines quality as follows: “The quality of the product is the sum of all its production design and technical characteristics that determine the level at which the product will fill the customer’s expectations.”
  • ISO 9001 defines quality as “a degree to which a set of inherent characteristics fulfills requirements. While according to the standard, requirements are expected (e.g. customers) or mandatory (e.g. according to standards).”

Using the concept of quality in practice: Term is used to describe good qualities of goods or service. From a management perspective, the concept of quality is associated with a management system that creates high-quality products (goods or services) that a consumer appreciates or which are required by any standard or norm.

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Other information and sources (Czech Republic)
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Last update: 28.05.2013
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