Point of contact (POC)
What is
Point of contact (POC)
Point of contact (POC) is a particular person, a department or some technological device or software that handles and coordinates all requests, suggestions, complaints and the like for the customer.
Related terms and methods:
- Business relationships
- CRM (Customer Relationship Management)
- Customer service
- Help Desk
- Service Desk
- Single point of contact (SPOC)
Related profession:
- Account manager
- Key Account Manager
Related management field:
Last update: 16.11.2018
Comments
You cannot contribute to the discussion because it is locked