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Who is Noriaki Kano
Noriaki Kano is an educator, lecturer, writer and consultant in the field of quality management. He is the developer of a customer satisfaction model (now known as the Kano model).

Noriaki Kano

Noriaki Kano was born in 1940 in Tokyo, Japan. He received a master’s degree and doctorate from the Faculty of Mechanical Engineering of the University of Tokyo. For 35 years he has worked as a professor at the Tokyo University of Science.

He devoted, together with research fellow, to the customer satisfaction and came, in this area with a new approach, which is known as the Kano model.

He is the author of the book: “Guide to TQM in Service Industries.”

Note: Noriaki Kano was a student of Kaoru Ishikawa.

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  • University of Tokyo

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Last update: 14.04.2016


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