Noriaki Kano was born in 1940 in Tokyo, Japan. He received a master’s degree and doctorate from the Faculty of Mechanical Engineering of the University of Tokyo. For 35 years he has worked as a professor at the Tokyo University of Science.
He devoted, together with research fellow, to the customer satisfaction and came, in this area with a new approach, which is known as the Kano model.
He is the author of the book: “Guide to TQM in Service Industries.”
Note: Noriaki Kano was a student of Kaoru Ishikawa.
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