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What is Mystery Methods
Mystery methods are methods of investigation of human behavior, in which the examined person at the given time doesn't know that is being tested.

Mystery methods are methods of investigation of human behavior, in which the examined person at the given time doesn’t know that is being tested. The most commonly used mystery methods are:

Mystery Methods in practice: Mystery methods are most often used for exploration of service quality or customer satisfaction. Their advantages are that they provide a realistic picture of reality, because there is no distortion of behavior of the examined persons.

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Last update: 30.07.2015

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