ManagementMania AppMania EduMania JobMania BusinessPages


What is Mystery Methods
Mystery methods are methods of investigation of human behavior, in which the examined person at the given time doesn't know that is being tested.

Mystery methods are methods of investigation of human behavior, in which the examined person at the given time doesn’t know that is being tested. The most commonly used mystery methods are:

Mystery Methods in practice: Mystery methods are most often used for exploration of service quality or customer satisfaction. Their advantages are that they provide a realistic picture of reality, because there is no distortion of behavior of the examined persons.

Related terms and methods:

Related discipline:

Related management field:

previous next
Did this article help you?
Rating:
Last update: 30.07.2015

Comments



To enter the discussion you must be signed in

Sign in


Related consulting companiesmore...