ManagementMania AppMania EduMania JobMania BusinessPages


What is Mystery client
Mystery Client is a survey of service quality, especially human behavior without revealing the true identity of the interviewer. He pretends to be a real customer. It is one of the mystery investigation methods.

Mystery Client is a survey of service quality, especially human behavior without revealing the true identity of the interviewer. He pretends to be a real customer. It is one of the mystery investigation methods.

Mystery client in practice: Investigation by mystery client is mostly in the form of a personal visit, but it can also happen through telephone contact or communication via e-mail. Its aim is to obtain a real picture of dealing with customers in multiple levels, such as behavior, helpfulness, willingness, means of communication, credibility, but also expertise and other characteristics of the place where the customer is located - for example the opening hours, queue length, equipment of the offices or corridors, wheelchair access, etc. That is all what a real customer perceives. The investigation is based on processed practices that reduce the risk of subjective description of the situation. In practice, the mystery client complements by the various forms of the survey.

According the results of this investigation it can be carried out specific measures for improving client approach and reducing customer dissatisfaction.

Related terms and methods:

Related discipline:

Related management field:

previous next
Did this article help you?
Rating:
Last update: 03.07.2015

Comments

trumo din 3 months

I truly believe the Mystery Client is a survey of service quality. Almost all the top Supermarkets or restaurants take feedback from their customers and announces a huge reward to the survey winners. They attract the customers towards the feedback surveys through huge prize money. There is a lot of benefits to store management with surveys to overcome their drawbacks. This customer survey site helps us to complete the survey without fail with their detailed explanation. Participate in reviewcaptainds.com survey site to win $1000 daily with proper survey guidelines.

Was this helpful?
Rating:
gdey deyd about 1 month

This is exactly what I was looking for. Thanks for sharing this great article! That is very interesting Smile free gift codes generator and free gift cards generator and free gift codes generator and real gift card generator and facebook video downloader

Was this helpful?
Rating:
ramanna ndprm about 1 month

njmcdirect is exact to express that you are an occupant of New Jersey and needing to make a bit for your ending tickets

Was this helpful?
Rating:


To enter the discussion you must be signed in

Sign in


Related consulting companiesmore...