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What are KPI (Key Performance Indicators)
Key Performance Indicators are performance indicators/metrics associated with the process, service, organizational unit or the entire organization. KPIs reflect the desired performance (quality, efficiency or economy).

Key Performance Indicators, the abbreviation KPI is used. It is a term that refers to the performance indicators / metrics associated with the process, service, organizational unit or the entire organization. KPIs reflect the desired performance (quality, efficiency or economy).

Use of the KPI in practice: KPIs are used at all levels of organizational management, particularly in strategic management, management by objectives and service management (SOM).

  • Economic indicators
  • Quality indicators
  • Process performance indicators
  • IT services indicators
  • Supply indicators
  • System of interrelated indicators ( BSC)

KPI as well as objectives should comply with SMART conditions.

Note: In the narrow sense the KPI refer only to the processes and are seen as a complement to KGI (Key Goal Indicators). While the KPI measures the performance of the process, the KGI measures how the objectives are being achieved.

Related terms and methods:

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Last update: 10.09.2015

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Marlayna man 9 months

The key performance will end very soon and people won't have any questions from them as they are too busy to work for essay writing service. If they get what they want, then they will have everything that they needed.

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tepim zippiex 4 months

Home Depot is a famous company in America that sells tools, building products, and services. The company has started a customer satisfaction survey in order to identify the needs of the customers.

homedepot survey |
home depot survey |
www.homedepot.com/survey

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prima saju about 1 month

The key performance indicators. It mainly focused on the quality, efficiency, and economy. It uses different levels like strategic villa projects in kochimanagement and service management. It measures the performance of the process and it also included its achievements also. However, all the control is over the objectives.

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