Key Goal Indicators, the abbreviation KGI is used. It is a term that refers to pre-set indicators of process objectives (goals) that indicate what should be achieved by a process (they define an objective). Used metrics must be measurable (see SMART). The term KGI comes from the methodology of COBIT.
How to use KGIs in practice?
While the KPI (Key Performance Indicators) show how well the processes work, the KGI show, how well the results and goals are being achieved.
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