ISO 9001 Quality management systems

ISO 9001 is part of a family of international standards issued by the ISO (International Organization for Standardization). ISO 9001 is a designation for a standard for quality management system.

The current revised version is called ISO 9001:2008, the previous version was referred to as ISO 9001:2000.

Standard ISO 9001 is not a management method, it is standard or norm, which serves as a reference model for setting the basic management processes in an organization that continuously helps to improve the quality of provided products or services and customer satisfaction (that’s why quality management system). It is a process-oriented standard. Like other ISO standards, it requires following an established management system (established processes) in the organization. The result is a certificate that is internationally recognized and it is a precondition of the maturity and of the organization.

Standard ISO 9001 is applicable in all sectors.

Standard ISO 9001 affects the following areas:

• Production
• Service provision
• Marketing, sales and customer relations
• Quality Management

Other ISO standards for the process management system in the organization are:

• ISO 10006 Quality management systems
• ISO 14000 Environmental management
• ISO 20000
• ISO 27000
• ISO 19439
• ISO/IEC 31000:2009