Incident is a term that refers to an unusual or unpleasant event that may lead to activation of internal support processes (usually IT or security processes). The incident may cause problems (disaster, accident, financial loss), increase risks, reduce security or reduce the quality or productivity.
Handling incidents is not usually part of normal operation (normal operating and expected events). There are different types of incidents, such as:
- Security Incident
- IT Incident
- Quality Incident
Solving incidents in practice: Solving incidents should be part of a well-set processes, especially in security, IT management or asset management. Incident management is a field of management that deals with solution of incidents.