Quality management, as well as any other management area or field of management evolves over the years through a progression, which is influenced by the method of management of organizations, namely by different schools and views in the history of organizing.
The origins of quality management are undoubtedly connected with the production and quality of products, focusing mainly on their own production process and technical control of inputs and outputs.
Approaches to quality management significantly enforced in the automotive and aerospace industries, as the products must have a high degree of reliability in the first mentioned case, together with a high level of competition. Original American School was developed in the fifties by a number of Japanese authors and companies, starting in the approach of quality to promote the customer’s perspective.
The Japanese approach to quality in the industry has become an almost standard instrument. It was not until the early eighties that approaches to quality standards (ISO 9000 in 1987) are evident.
The table below shows the key milestones, personalities, their works and the main ideas that shaped the history of quality management.
|Early 20th century||William Sealy Gosset (Student)||He devoted to statistical quality control.||Origins of the practical use of statistical quality control|
|1920s||Walter Andrew Shewhart||He devoted to statistical quality control.||Control mechanisms, control chart.|
|1930s||Nicolas Dreystadt||Quality philosophy at Cadillac.||Salvage of the brand despite the Great Depression. Linking quality and marketing.|
|1950||William Edwards Deming||Commenced operations in Japan (regardless of Juran).||Hundreds of students and followers, adopting ideas of quality control.|
|1951||Armand Vallin Feigenbaum||„Quality Control: Principles, Practice, and Administration“||Concept of Total Quality Control (today TQM).|
|since 1954||Joseph Moses Juran||Work in Japan (regardless of Deming).||Hundreds of students and followers, adopting ideas of quality control. Application of Pareto principle in quality management.|
|1962||Kaoru Ishikawa||Methods of implementation quality in the company.||Concept of quality circles|
|1982||Kaoru Ishikawa||Techniques of problem analysis.||Ishikawa diagram|
|1980s||Noriaki Kano||Research on customer satisfaction and their perception of quality.||Kano model|