e-Government (sometimes eGovernment or just eGov) is a term for the use of different tools, methods and information and communication technologies (ICT) to improve public services for enterprises and citizens. The concept of e-Government is used to describe e-Business solutions in the public sector. e-Government includes improving public services for mutual communication between public administration and citizens or enterprises (G2C, G2B), between other government institutions (G2G), but also the increase of efficiency of public administration itself. As a result of the use of ICT, it is improving of processes, services and the functioning of public administration and the entire public sector.
There are 4 basic relationship models within the e-Government:
- G2B (Government to Business)
- G2E (Government to Employee)
- G2C (Government to Citizen)
- G2G (Government to Government)
Note: Some sources interpret “e” in e-Government not only as electronic but also as effective, which is a broader interpretation.