Contact centre
What is
Contact centre
Contact center is a facility or service that handles both inbound and outbound communications with customers through various communication channels, such as phones, emails, and more.
Related terms and methods:
- Call centre
- Company's External Communications
- CRM (Customer Relationship Management)
- Formal Communication Channels
- Interactive communication
- Telemarketing
Related management field:
Related software:
Last update: 05.02.2019
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