CAF Model (Common Assessment Framework) is a quality management tool, which was created for the conditions of public sector organizations. It is the result of cooperation of EU Ministers responsible for public administration, and since 2000, when the first version was introduced, it has been further developed by the European Institute of Public Administration (EIPA). The CAF is based on the EFQM model. The basis of the CAF is self-assessment (as opposed to EFQM, where evaluation is carried out by authorized assessors), which helps the organization to identify both its strengths and also get an overview of activities leading to the continuous improvement of the organization’s performance.
CAF in practice: Using the CAF is in comparison with other TQM models relatively easy, so it is especially suitable for organizations that begin with quality management. Model helps identify basic weaknesses of management of the organization (in the assumptions of the organization), and shortcomings in the results. CAF focuses on WHAT is a failure, it does not make a specific answer on HOW to proceed in improvement.
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