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What are Business Correspondence
Business Correspondence is an umbrella term for all written communications used in business relationships with business partners or for internal communication in the organization.

Business Correspondence (Business Letter) is an umbrella term for all written communication used in business relationships with business partners or for internal communication in the organization. The business correspondence includes all written correspondence in organizations such as personal documents, simple legal documents, personal letters, business contracts, marketing materials and official letters, both in electronic and paper form.

Business correspondence include:

  • Curriculum Vitae (CV) or Resume
  • Motivation Letter
  • Notice, Termination of employment
  • Letter of Application
  • Cover Letter
  • Letter of Recommendations
  • Advertising and marketing printed materials (brochures, leaflets)
  • Newsletter
  • Demand - demand response - Business offer (Proposal, Bid)
  • Claim - a response to the claim
  • Business Contract
  • Confirmation of reservation
  • Reminder - Reminder response
  • Letter of Claim/Complaints - response to complaint
  • Urgency - response to urgencies
  • E-mail communication
  • Direct Marketing (Direct Mail)
  • Invitation card

Business correspondence in practice:

Business correspondence may be formal (usually the one in paper form) and informal (especially business e-mails). In most cases, there is a compliance with the proposed rules, stylistics, formality and structure (address, salutation, subject, thank you). In informal business e-mail communication it is permitted the use of abbreviations, acronyms and abbreviated addressing and conclusion of the e-mail.

Related terms and methods:

Related discipline:

Related management field:

Other information and sources (Czech Republic)

Obchodní korespondence je včeské republice upravena technickými normami ČSN:

- ČSN 01 6910 - Úprava písemností zpracovaných textovými editory
- zákon č. 29/2000 Sb. o poštovních službách a o změně některých zákonů (zákon o poštovních službách). - upravuje formát adres, Pro úpravu adres je důležitý ,

Předchozí (dříve platné normy - zrušení v roce 2004 a 2006)
- ČSN 88 6101 Dopisní papíry pro obchodní a úřední korespondenci.
- ČSN ISO 11180 Poštovní adresování

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Last update: 05.03.2016


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