Books
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold”–they suspect sellers have only their own interests at heart.
Nothing ever published in the facility management field comes close to the unconditional acceptance of "The Facility Management Handbook".
An updated guide to the essential discipline of financial statement analysis In Financial Statement Analysis, Fourth Edition, leading investment authority Martin Fridson returns with Fernando Alvarez to provide the analytical framework you need to scrutinize financial statements, whether you're evaluating a company's stock price or determining valuations for a merger or acquisition.
Revered management thinker Peter F. Drucker is our trusted guide in this thoughtful, day-by-day companion that offers his penetrating and practical wisdom.
As competitors strive to win the war for talent, effective human resource management is necessary to gain true competitive advantage in the marketplace. Three challenges companies face are sustainability, technology, and globalization. Human Resource Management, Eighth Edition brings these challenges to life by highlighting real-world examples pertaining to these issues and relating it to the concepts within the chapter.
The Trusted Advisor explores the paradigm of that very special business relationship, using the professional services paradigm as a basis.
The book that defined the field of management: now completely revised and updated for the first time in the three decades since its initial publication.
“In Search of Excellence – lessons from America’s Best-run Companies” is a ground breaking book that influenced a generation of management thinking and has championed the way organisations are run around the world today.
'Coaching is a way of managing, a way of treating people, a way of thinking, and a way of being.
The ICC Guide to Incoterms® 2010 is the official handbook accompanying the latest edition of these global trade standards. The ICC Guide to Incoterms® 2010 analyzes in detail each of the 11 Incoterms® rules. Diagrams and illustrations facilitate their understanding.
