Books

“In Search of Excellence – lessons from America’s Best-run Companies” is a ground breaking book that influenced a generation of management thinking and has championed the way organisations are run around the world today.

“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold”–they suspect sellers have only their own interests at heart.

'Coaching is a way of managing, a way of treating people, a way of thinking, and a way of being.

Nothing ever published in the facility management field comes close to the unconditional acceptance of "The Facility Management Handbook".

Human Resource Management, 7th edition, is thoroughly updated from the sixth edition. Key themes of the text continue to be an emphasis on Human Resource Management practice in the Asia-Pacific region and the importance of strategy and managing diversity in the workplace.

As competitors strive to win the war for talent, effective human resource management is necessary to gain true competitive advantage in the marketplace. Three challenges companies face are sustainability, technology, and globalization. Human Resource Management, Eighth Edition brings these challenges to life by highlighting real-world examples pertaining to these issues and relating it to the concepts within the chapter.

This practical wallchart explains all 11 Incoterms® rules at a glance, ideal for classrooms, offices or as a gift for business partners.Incoterms® 2010 Wall Chart, ICC’s popular support tool, is a full colour, poster-sized flow chart outlining the responsibilities of buyer and seller under each of the 11 Incoterms® rules.

From bestselling author Walter Isaacson comes the landmark biography of Apple co-founder Steve Jobs.

The time-tested, proven tips and strategies in Ford Saeks' Profit-Rich Marketing: Proven Strategies to Help You Grow Your Business are designed to give you a big boost in growing your business.

Principles of Marketing presents fundamental marketing information in a comprehensive format, organized around an innovative customer-value framework.