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Everyone knows bpo and telecaller jobs is 2 types, i.e. voice process job and non-voice process job. If you are fresher candidate and interested to start your career in this bpo sector then follow my blog, you get your all answer and what is difference between a voice process and a non-voice process job? You are non-technical background beginner or graduate candidate and you are thinking which non-technical job is good for you. And you will work in voice process job because you are thinking this job is same type of non-voice process job. But non voice process job and voice process job is totally different job. What is non-voice process job? Basically telecalling jobs are classified in to two types. That is voice process job and non-voice process job. Voice process job you will handle and manage mobile phone calling with customers either inbound telemarketing or outbound telemarketing. Non-voice process job you will work in computer and internet like chatting, email handling and message etc. Non voice job full time employee will work in back office. This non-technical process does not need to receive or make a mobile phone call to the customer. This non-voice process job requires the knowledge for typing and the ability to understand of query for making the right processing. This non-voice process job is one of the most important processes in bpo sector for handling customer problem through emails and chat support. What is voice process job? In voice process job you will handle calls globally. Voice process are basically product based service, generally for e-commerce sites, like amazon, cifiyah, Snap-deal, etc. there are totally different categories of products to manage like technical and fashion are totally different categories, according to your position or eligibility will get your categories. There are many call centre jobs and voice process job like telecaller job and telecalling job in India as it has a large e-industry. Another same type of job like voice process job that is call center job in India where one will handle call to solve customer problem of a telecom service, you will definitely get benefits of your performance. What is difference between a voice process and non-voice process job? The main difference is voice process job and non-voice process job you will manage telephone calls and long conversation with customer or solve the customer query. But non-voice process job you don’t receive any mobile phone calls and long conversation with customer because you will involves work in laptop and computer or internet such as email handling and chatting, message etc. What are the skills required for voice process and non-voice process job? • Good conversation skills in written as well as verbal. • Good typing and computer knowledge for non-voice process job. • You have capacity to work in this bpo sector both day sift and night shift. • You will handle the customer query and good personality skills.
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Author: ramchandra dalai | Created at: 22.02.2021

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