Intellectual Capital

Intellectual capital consists of stocks and flows of knowledge within the organization. The intellectual capital of the organization includes:

• Human Capital
• Organizational (structural) Capital
• Social Capital

There are other concepts of intellectual capital - for example, Karl Erik Sveiby devides it into:

• Human capital - skills, abilities and experience of people - at the level of individuals and teams
• Structural capital - financial registered patents, designs, licenses, software
• Customer capital - social relationships with customers, their loyalty, etc.

Related terms and methods:

• Knowledge
• Overarching Epistemology
• Portfolio Customer Matrix
• Problem Solving
• Social Network
• Transactive Memory

Related management methods:

• Total Loyalty Marketing
• Word of Mouth Marketing

Related management field:

• Human Resources Management
• Knowledge Management